Privacy Policy

1. Introduction

Welcome to 24scan. This Privacy Policy explains how we handle your data when you use our services, including our fraud‑IP detection API. By using 24scan, you agree to the practices described below.

2. Information We Collect

Account Information

• Name, email, and contact details
• Company and business information
• Billing and payment details
• Account credentials and preferences

API & Usage Data

• IP addresses and device information when making API requests
• Query parameters and tags accompanying API requests
• Logs of flagged IPs and detection outcomes
• Limited logging of clean IPs depending on your settings

Technical & Website Data

• Browser type, operating system, and device details
• Log files, cookies, and session data
• API usage statistics and performance metrics
• Analytics related to website interactions

3. How We Use Your Information

• Provide, operate, and improve our fraud detection services
• Secure our infrastructure and prevent abuse
• Enhance detection accuracy and service performance
• Communicate with you regarding updates, alerts, and support
• Comply with legal obligations

4. Data Retention

We retain data only as long as necessary:

• Positive detections (flagged IPs) are stored long‑term
• Clean IP logs are kept temporarily (minutes to hours, based on configuration)
• Account data remains until you delete your account

You may request deletion of your data at any time via support. Backups may retain data for up to 90 days before permanent removal.

5. Your Privacy Rights

Depending on your region (including GDPR for EU users), you may have rights to:

• Access and receive a copy of your data
• Request correction or deletion
• Restrict or object to processing
• Export your data in machine‑readable format
• Withdraw consent at any time

Contact us at support@24scan.com to exercise these rights.

6. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain login sessions and preferences
• Analyze traffic and usage trends
• Prevent abuse and enhance security

You can manage cookies via your browser settings. Disabling cookies may affect some features.

7. Data Security

We use encryption, access controls, monitoring, and security audits to protect your data against unauthorized access or misuse.

8. Information Sharing

We do not sell your personal information. We only share it with:

• Trusted service providers (hosting, billing, analytics)
• When required by law or legal process
• In case of business transfers (mergers, acquisitions)
• With your explicit consent

9. International Transfers

Your data may be processed in other countries. We apply appropriate safeguards, including Standard Contractual Clauses, to ensure your data remains protected.

10. Children’s Privacy

24scan is not intended for users under 13. We do not knowingly collect children’s data. If we learn of such collection, we will delete it promptly.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Major changes may also be emailed to users.

12. Contact Us

EU Representative: eu-privacy@24scan.com